About Jake
Before making the shift to the service side, I spent time as a Parts Professional, giving me a solid understanding of how things work. Now, as a Service Advisor with 4.5 years of experience, I bring that knowledge to help customers in any situation. Originally from Omaha, I graduated from Fort Calhoun High School. I enjoy getting to know people and am committed to making sure every customer is taken care of. I find I'm easy to get along with and understanding. I have a genuine interest in discussing whatever the customer wants, whether it's the latest movie, sports, or something else entirely. Outside of work, I enjoy a good round of golf, and watching baseball, basketball, and football. I'm also a fan of Harry Potter, Star Wars, and Marvel. Plus, I'm forklift certified. Currently, I am working for ONYX Automotive. I'm focused on learning everything I can about JLR and their products. I like to keep things light when appropriate but I am also reliable and serious when it's needed.
Customer rating
4.9 / 5 based on 112 ratings (76 written reviews)
Recent reviews
Very responsive and open communications.
— Chad W. ,
As my new service advisor, he went above and beyond to ensure my Range Rover was in top shape. Showed me the cabin filter- There is a “ glitch” with the dash blacking out- he is speaking with Lee and Cody to try and fix it… I’m happy with my visit- he was very professional.
— Richard M. ,
Great. Listen to my needs and exceeded expectations.
— Tim D. ,
Jake was professional, kind and had great communication! It was a pleasure working with him.
— Abbie E. ,
Jake is wonderful. I always enjoy chatting with him when I am at Land Rover. He always makes sure my needs are met and goes above and beyond when it comes time to explaining things.
— Lucas O. ,
Excellent.
— James W. ,
Great young man!!
— Shelley W. ,
Timely and meeting my turnaround expectations
— Daniel A. ,
Service fell short of expectations. My vehicle was not ready at the promised 2 PM pickup and I received no updates, then it was returned without the requested cleaning. Apologies were given, but there was no ownership, follow up, or effort to resolve the situation. 7 is a generous score out of 10.
— Fenil P. ,
Fantastic! Jake was friendly and professional and made sure we had all our needs taken care of.
— Randall B. ,