About Evelin
Welcome to the dealership with hardworking staff who always put the needs of our customers first. I'm Evelin Diaz, a Service Adviser who looks forward to meeting you and learning more about your vehicle needs. I grew up in Omaha and studied at the University of Nebraska at Omaha. I love watching or taking on anything related to Disney and Marvel; I'm also a huge fan of Boho décor and love gardening. I enjoy DIY projects with my spouse, especially upgrades and house decor. Making memories with my husband and our daughter is what I look forward to each day. Our beautiful girl is the perfect daughter that a parent could ask for. My husband is also in the automotive industry, working as a technician; we met six years ago while working for Toyota. I bring so much to my profession, such as attention to detail and great customer service skills. I'm also bilingual, speaking Spanish and English fluently. Guests enjoy working with me for many reasons, such as my ability to put myself in almost anyone's shoes, allowing me to sympathize and recognize how I'd like to be treated in that situation. One of the proudest aspects of my job is having the ability to help customers in need, providing guidance and understanding with their car issues. Car troubles surprise guests in many situations, and they're not prepared for the outcome. However, I take the time to explain the situation thoroughly, doing all I can to ease the problem and eliminate any other difficulties. Learning about vehicles has been a fun part of my career, which began in 2017. It is truly rewarding to assist and guide those who need it and watch them drive away safely with a smile.
Customer rating
5.0 / 5 based on 336 ratings (246 written reviews)
Recent reviews
I brought my 2022 Jaguar I-PACE in because it would no longer charge properly. The dealership diagnosed the charging-port housing as having failed internally. Unfortunately, I was only about 500 miles outside of the factory warranty. I really appreciated that the service department took the initiative to submit a goodwill assistance request to Jaguar rather than simply handing me the entire bill. Jaguar agreed to cover 65% of the initial repair, leaving my portion at $914.93 before tax. After replacing the charging-port housing, they discovered an additional problem with the charging system involving another module, which obviously made the repair more complicated and extended the amount of time the vehicle was down. While it has definitely been frustrating having a relatively low-mileage luxury EV experience multiple charging-system failures just outside of warranty, I want to separate my frustration with the vehicle from my experience with the dealership. The service department worked through the problems, communicated with me, and went to Jaguar on my behalf for assistance instead of leaving me to deal with everything myself. I especially appreciate the effort they put into getting my I-PACE repaired when what initially appeared to be one problem turned into a much more complicated diagnosis. Overall, the situation with the car was frustrating, but I was very pleased with how the dealership handled it. I would recommend their service department based on my experience.
— Chris F. ,
Excellent - prompt and very efficient.
— John G. ,
Ellen was very professional, friendly, and efficient. The requested work was completed quickly and effectively. I would recommend Evelyn as a service representative to anyone.
— Andrew S. ,
She was an amazing person to work with! She is very knowledgeable about vehicles and excellent customer service!
— Torrance W. ,
Evelin was very helpful. She did a great job of keeping me informed
— Debra H. ,
Evelin was exceptional as always!
— Julius D. ,
Everything was handled.
— Michelle D. ,
Evelin is amazing very professional kind & accurate.
— Theresa B. ,
Great, very friendly.
— Ashley F. ,
Evelin did a great job of tracking progress and keeping me informed.
— Mike E. ,